We're Hiring!

Applications accepted until October 23, 2026

Project Coordinator / HelpLine Advocate

Consumers for Affordable Health Care (CAHC) is seeking a Projects Coordinator / HelpLine Advocate to help organize and coordinate projects aimed at helping Mainers maintain public and private health insurance coverage.  While the primary duties of this position are related to projects coordination, this position is also charged with assisting with responding to HelpLine inquiries related to applying for, enrolling in, and maintaining private and public health insurance programs and safety net programs. This is a one-year, grant funded, full-time position with the opportunity to continue beyond one year, depending on funding. 

The ideal candidate will have demonstrated project coordination experience in addition to an understanding of public and private health coverage programs in Maine. They must be able to understand and articulate changes to public and private health coverage and safety-net programs in plain language, orally and in writing. Ideal candidates must be able to work in a fast-paced environment.

CAHC’s offices are located in Augusta. Depending on the candidate, many of the required job responsibilities can be performed remotely within the state of Maine.  There are times, however, when staff are required to report to the office or represent the organization at meetings, trainings or other events.

Job Responsibilities

This position reports to the Consumer Assistance Program Manager and is responsible for the following:

Project Coordination

• Assist with the development, finalizing and revising of a project workplan.
• Manage project timelines, schedules, deliverables, and day-to-day activities.
• Coordinate project-related staff activities with CAHC staff, partners, and other stakeholders, including trainings and communications.
• Organize and facilitate meetings and provide ongoing support to project partners.
• Maintain organized project records, documentation, and partner information, for both project administration and reporting purposes.
• Identify challenges and develop solutions to keep the project on schedule and aligned with grant objectives.
• Build and maintain relationships with project partners, state officials, CAHC staff, and other stakeholders.
• Serve as the primary point of contact for project partners.
• Represent the project at relevant meetings, educational events, and community gatherings

HelpLine-related activities:

• Provide one-on-one assistance, basic coverage education, and advocacy for consumers seeking help with health coverage through our Consumer Assistance HelpLine via phone or email.
• Maintain accurate, up-to-date records of all HelpLine activities. 
• Detail case follow-up for complex HelpLine cases.
• Participate in virtual and in-person enrollments, as needed.
• In coordination with other HelpLine staff, participate in outreach events and the creation of consumer education materials, as needed. 
• Complete training required to serve as a Certified Application Counselor in the State of Maine. 
• Other tasks and projects, as needed.

Qualifications

CAHC is seeking candidates who are detail-oriented, skilled at multitasking, self-motivated, and strong team players who can:

• Build and maintain relationships with project partners, industry professionals, educators, and other stakeholders.
• Serve as the primary point of contact for project partners and contracted service providers.
• Represent the project at relevant industry meetings, educational events, and community gatherings.
• Work effectively with parters and consumers, ideally in a social service or health benefits setting.

Ideal candidates should also have:

• Familiarity with Maine’s public and private health coverage programs, including MaineCare. 
• Excellent communications skills (oral and written); the ability to explain complicated rules and systems to the general public.
• Capacity to complete multiple assignments, sometimes under tight time constraints, and to work independently. 
• Experience managing federal grants or other government-funded programs.
• A commitment to social justice and a passion for helping people obtain and maintain quality, affordable health coverage.
• Ability to exercise strong critical thinking and problem-solving skills, both independently and as part of a team

• Experience working with a variety of technology platforms, including video conferencing, messaging and calling platforms, team collaboration tools and/or databases.  

  The successful candidate will have a bachelor’s degree in a related field or equivalent experience. Expertise in project coordination, health coverage programs such as MaineCare, Affordable Care Act plans, processes and procedures, and safety-net programs preferred. Experience with Salesforce, and Microsoft Office are strong pluses. Individuals with experience in hospital billing or with health insurance are encouraged to apply.

Salary and Benefits: 
Consumers for Affordable Health Care offers a competitive compensation and benefits package, including paid employee health and dental coverage; a fully vested retirement plan where the organization annually contributes the equivalent of 5% of an employee’s annual salary after one year of employment; and, generous paid holiday, vacation, sick, and personal time benefits.  The work week is 37.5 hours, and the anticipated annual salary is $51,00-$52,000, depending upon experience. 

CAHC is an Equal Opportunity Employer. We value diversity. We do not discriminate on the basis of race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity and expression, disability, age, ancestry, genetic information, whistleblower status, military/veteran status, an assertion of a right or claim under the Maine Workers’ Compensation Act or any other status protected by law.

How to apply
Applications should be received by October 23 but will be accepted until the position is filled. Please include a cover letter, résumé, and three (3) references with your application (references will not be contacted until after an initial interview). Apply online, send your application by email to Valérie McAuslin at consumerhealth@mainecahc.org (noting “Project Coordinator” in the subject line) or mail it Consumers for Affordable Health Care, P.O. Box 2490, Augusta, ME 04338.